PROCEDURE OF SOLVING THE COMPLAINS ADDRESSED BY THE DATA SUBJECT
I. Scope of application
The procedure of solving the complaints addressed by the data subject is applied by Casa de II SRL-D, given its quality of operator within the meaning of the national and European legislation on the protection of personal data.
Personal data – means any information about an identified or identifiable individual (“the data subject”); am identifiable natural person is a person who can be identified directly or indirectly, in particular by reference to an identifier, such as a name, an identification number, location data, an online identifier, or one or more particular elements that are specific to their physical, physiological, genetic, psychic, economic, cultural or social.
Operator – means a natural or legal person, a public authority, an agency or other body which, alone or together with others, established the purposes and means of processing personal data.
Data subject – represents any individual whose personal data are processed within the activity carried out by Casa de II.
Processing – means any operation or set of operations performed on personal data or on personal data sets with or without the use of automated means such as collecting, recording, organizing, structuring, storing, adapting or modifying, extraction, consultation, use, disclosure by transmission, dissemination or making available in any other way, alignment or combination, restriction, erasure or destruction.
III. Receiving the complaints
The data subject whose personal data are processed by Casa de II may submit a complaint in one of the following ways:
- By post to: Popa Soare, no.19, Bucharest;
- By fax to the number: ___________;
- To the e-mail address: firstname.lastname@example.org;
The procedure of solving the complaints will be available for the data subject both at the headquarters of Casa de II, and also on our website.
IV. Solving the complaints
Any complaint, written notice sent to Casa de ii srl-d by the data subject whose personal data we process is subject to this procedure.
We draw attention to the fact that any and all the complaints that are defamatory and injurious to Casa de II SRL-D are not subject to this procedure and will not be solved. The same solution is applied also in the cases when we repeatedly receive the same complaint, having the same object and with no plausible argument or when the arguments are insufficient. In any case, the claimants will receive a response in this respect.
For the situations where we cannot identify the claimants, the complaints submitted by them will remain unsolved, being considered anonymous.
Casa de ii srl-d will send to the data subject, within a maximum term of 5 working days as of the receipt of the complaint, the confirmation of receipt, as well as the number and date of registration.
Casa de ii srl-s will respect the confidentiality of the data included within the complaints received.
The complaints will be analyzed and solved in the order of receipt.
Casa de ii srl-d is the only one entitled to determine if the complaint received is well grounded or not and will properly inform the data subject about the settlement of the complaint.
Casa de ii srl-d may establish the following:
- If the complaint is found to be well grounded, it shall take all the necessary measures to remedy the situation, informing the claimants in writing thereof;
- If the complaint is found ungrounded, such will be communicated to the claimant.
The term for response is of maximum 30 days as of the date of registration of the complaint. This term may be extended by an additional 30 days whenever necessary, depending on its complexity.
If the data subject is not satisfied with the response received from Casa de II or does not receive a response within the deadline, the same may address to the National Supervisory Authority for Personal Data Processing.
Name: National Authority for the Supervision of Personal Data Processing
Address: 28-30 Gheorghe Magheru Blvd, 1st District, postal code 010336, Bucharest, Romania: